Broadway

1. Description of Broadway

Created from the merger of Riverpoint and HSA on the 1st April 2002, Broadway fuses together a holistic range of services enabling the charity totake a unique position within the field of homelessness in London. Broadway provides a seamless range of support to help people make the journey from street to home. Broadway offers a wide range of services to an estimated 2,500 homeless and vulnerable people annually. From street outreach to tenancy support schemes, Broadway brings together a range of complementary services to tackle the complex issue of homelessness.

2. Purpose of the grant

2001 - 2002 £30,000 - User Participation Co-ordinator

The London Housing Foundation are currently funding the post of User Participation Co-ordinator, who is developing a user feedback programme for all of Broadway's clients, taking a leading role in developing Broadway's 'User Involvement in Outcomes Programme' and delivering training to service users to develop their skills as active service users.

3. Outcomes / results of activities funded with the grant

To date:

• Developing Broadway's User Involvement policy and strategy
• Contributing to a Tenant Complaint Advisors System
• Setting up and running a User Involvement Discussion Group
• Setting up a Tenant's newsletter (produced by tenants for tenants)
• Developing access to training opportunities

4. Contact

Cathryn Oldman,
Head of Fundraising and Communications
Broadway
140 Camden Street
London
NW1 9PF

e-mail: Catheryn.oldman@broadwaylondon.org
Website: www.broadwaylondon.org