Looking for help or advice?

We do not provide accommodation or services directly to homeless people ourselves, but we can help you identify where to go next.

We have listed below the key organisations providing emergency help and housing advice to people who are homeless or in danger of becoming homeless, along with helplines for providing advice and support.

Street homeless? In danger of being homeless? Concerned about someone?

Shelter

• www.shelter.org.uk
• Provides help to people throughout the UK who are homeless or need housing advice. They are the first port of call for anyone concerned about a housing issue.
• Helpline: Freephone: 0808 800 4444

London Street Rescue Service

• www.streetrescue.org
• If you are concerned about someone who is sleeping rough or are sleeping rough yourself and fear for your health or safety, the London Street Rescue service will do their best to help. They may refer you to another organisation.
• Contact: 0870 383 3333

Get advice and support

Homeless London

• www.homelesslondon.org
• This website provides details of all residential and non-residential services for homeless people in London. You can search the site for information on specific services or in a particular area. It also provides advice if you are immediately homeless or about to become homeless.
• Use the Services Search to find a homeless advice centre of day centre near you: Services Search

Housing Justice

• www.housingjustice.org.uk
• Free and confidential housing advice for anyone. Housing Justice helps people in immediate housing need through an alliance of independent housing advice centres and community projects
• Contact: 020 7723 7273
  

London Lesbian and Gay Switchboard

• www.llgs.org.uk
• Provides 24 hour advice, information on a broad range of issues and housing referrals
• Contact: 020 7837 7324

Piccadilly Advice Centre

• Drop in counter service - Mondays to Fridays, 5.00pm - 8.30pm, and Saturdays and Sundays, 10.00am - 1.30pm
• 100 Shaftesbury Avenue, London W1D 5EE

Refuge - National Domestic Violence Helpline

• www.refuge.org.uk
• Refuge provide a 24 hour freephone service and emergency accommodation for women and children escaping domestic abuse
• Helpline: 0808 2000 247

Samaritans Counselling

• www.samaritans.org.uk
• Samaritans is available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress or despair, including those which may lead to suicide
• Contact: 08457 90 90 90 (local rate number)

Womens Link

• www.womenslink.org.uk
• Free, confidential housing advice and comprehensive information service for all women with a low income in London
• Contact: 020 7248 1200 (Mon-Wed)

Asylum Seekers and Refugees

• Refugee Council
• London advice line: 020 7346 6777
  Its opening hours are Mondays, Tuesdays, Thursdays, Fridays: 10 am – 1 pm and 2 – 4 pm, Wednesdays: 2-4 pm.