Outcomes expert Joy MacKeith's short, challenging article asks senior managers to reconsider what it means to be user-focused and shows how measuring outcomes can be the key to transforming an organisation from focusing on what it does to focusing on the service user.
Read Joy MacKeith's article, available from our Homeless Outcomes websiteClick on a headline from the list above to select the story you would like to read. The story you have selected will then be presented in full on this page to the right of the headlines. For further help contact Jo Johnson.
