Philosophy
Our day centre is a place of change, opportunity and choice.
We encourage people to make positive decisions about their own lives, and above all to move away from homelessness and find stable homes.
We work with each person who comes to our centre to enable them to take responsibility for setting their own goals, making effective use of support services at the centre and elsewhere, and achieving a better life for themselves.
Our support services are delivered by experienced professional staff and volunteers, working in partnership with other voluntary sector and statutory agencies.
Standards
The five standards are a commitment to offer an effective approach to improving people’s lives, through services which:
1 Are accessible
- State clearly which groups of people we will help
- State clearly how we will help people
- Understand and respond to local need
- Provide a welcoming environment which empowers people to improve their lives
- Provide information on other services, to people for whom our services are not relevant.
2 Focus on change
- Offer effective triage and assessment of people’s support needs
- Encourage people to take responsibility for improving their own lives
- Deliver planned support to help people improve their lives
- Help people to access and use other specialist services
- Monitor and evaluate outcomes, and use this information to improve services.
3 Work with people who use the centre as partners
- Enable each person to play the leading role in improving their own life
- Involve people who use the centre in designing, monitoring and evaluating services
- Enable people who use services to also participate in delivering services.
4 Are delivered with local authorities, agencies and communities
- Seek and act upon feedback from these groups
- Work proactively with these groups to maximise impact for homeless people.
5 Employ excellent people
- Deliver excellent management to staff and volunteers
- Train and support staff and volunteers to help people to improve their lives.
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